Novotel Athenes 4 stars

Customer review rating (ALL Rating) 4.3/5 1,794 reviews

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Novotel Athenes - Image 1
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4 Michail Voda Str, 104 39 ATHENS, Greece

Description

Hotel extras

  • Rooftop pool with panoramic 360° view of Athens and Acropolis Hill

  • 5 minutes' walk from the closest metro station; easily access to airport and port of Piraeus.

  • Onsite indoor parking and fitness center

  • Food & Drink options with international and Mediterranean flavors

  • Congress Hotel with 8 ergonomic meeting rooms from 10-620sp.m, suitable for up to 1.300 people

Our accommodation(s)

Hotel location

Novotel Athenes

4 Michail Voda Str
104 39 ATHENS
Greece

GPS:37.989586, 23.724928

Telephone
Fax +30 21 0820 0777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,794 reviews

TripAdvisor Rating  4.0/5  3,025 reviews

Really bad experience

Customer review rating 0.5/5

Gaurav P. Families - Confirmed reviews ALL

We reached early around 9.30am to the hotel and requested for early Checkin as we had a 3 year old kid who was very sleepy. Your receptionist ELENA first told us to wait for 2 hours and told us we will try to give the room by 11.30am. So we stayed at the hotel reception for 2 hours. At 12 noon, she said that the room is not available and she started saying I don’t know how much time will it take, it can take 15mins or 30mins or 1 hour. Then she told us to take the standard room while I paid for executive room. We asked your another receptionist and she told us it will take time. Then I left for the market at I already wasted my 2 hours in the morning. The way she was talking to us was very unprofessional and rude. She didn’t have the empathy as to how we were feeling and still had the same rude response. I just stayed for 1 day but I stayed in another hotel for 3 days near acropolis. It was a far better experience than staying in Novotel.

Dear Gaurav P., We are very sorry to read the review you have shared with us and we want to apologize that your experience did not meet your expectations. Please know that we take your feedback seriously, and we will address this matter with our staff to ensure that similar situations are handled more efficiently and courteously in the future. After investigating your case, we would like to let you know that, as it is written also in our hotel's policy, Check-In time starts at 15.00 and Check-Out time is at 12.00. Early Check-In (before 15.00) may be given to our guests only upon availability. Unfortunately, the day of your reservation, we were fully booked and there were not any empty and cleaned rooms -of the type of room you had booked- at the time of your arrival, 9.00. Our colleagues were trying to find a solution, understanding that you were tired, and this is the reason they advised you either to wait at the restaurant or rooftop, or enter to another type of room. This was only proposed to you for your convenience. Once the room of your booking was available, around 12:30, we called you to the phone we had in our system to inform you about that, but unfortunately we could not find you. Once again, we appreciate your understanding and patience during this time and regret that we were unable to meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Please, accept our sincere apologies. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The family of four had an executive room. The room was clean and well kept. the kids slept on the sofa bed, which was hard and uncomfortable. Breakfast was included and had a nice range of food with plenty of fresh vegetables and fruits. the hotel is located near the main train station and a busy interchange station, but the surrounding neighbourhood had a feeling of being rather rough. This was not the case and we didn't have any problems, but it left impressions as many buildings were abandoned. Novotel felt like an oasis in this area as it was clean and felt modern. Staff were friendly and very helpful and we were greeted every where we went within the hotel. Nice stay and recommended.

Dear Mark Joseph F., We very much appreciate your detailed review upon your stay at Novotel Athens; thank you for recommending us! We are delighted to read that you found the cleanliness and amenities of our rooms to your liking and our breakfast offerings satisfactory; it is very important for us. In addition, your nice comment about our staff friendliness has been communicated to my colleagues and has made their day. Last but not least, we are going to check with the maintenance team the sofa in the room of your reservation, we apologize for any inconvenience regarding this furniture. Once again, we are glad to see that you had a good stay and look forward to hosting you again in Athens. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Ordinary

Customer review rating 3.0/5

Linda Couples - Confirmed reviews ALL

Basic room, only 1 tea bag, no crockery only one paper cup each for tea/coffee, no USB ports to charge phones or tablet, very firm bed. Rooftop bar and pool area was nice with views of the Acropolis.

Dear Linda B., Thank you for choosing Novotel Athens hotel for your stay and we are sorry to read that your experience did not meet your expectations. We are happy to hear that you enjoyed the rooftop bar and pool area, as well as the views of the Acropolis. However, we want to apologize for any inconvenience. We are sorry to see that you did not like the room and amenities of your booking. Our Front Desk can provide to our guests with USB Adapters in case of needed. In case that you face any problems during your stay, please feel free to share them with our Reception so that we can help to find solutions directly. We appreciate your insights, and hope to have the opportunity to better meet your expectations on any future visits. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

What a location !

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I think the picture of the rooftop is misleading since the location of the hotel is in an unsafe area full of drug addicts and tramps sitting on the street. My wife was totally scared to walk around the hotel. This damaged our stay. so NOT thank you Accor even though I am a more than 30 years customer Taxis run by local mob asks you 25$ to drive 2 kilometers from the center to the hotel. This also does not help you to reach the hotel in a normal way. I am sorry but a 4 stars hotel has nothing to do in this area. Since you have received this comment 1000 times, I do not expect any change. Your roof top bar is closed at 1850 not even 1930 as told when I arrived. What is the point then to leave it open except if you are not interest to make business ? Not sure really The only positive point is the kindness of your staff.

Dear Jean Marc S., We are grateful for your loyalty and we truly value your feedback. First of all, your kind words about our staff mean a lot to us. However, we would like to express our sincere apologies for any difficulties you faced during your stay. If you ever need information about Athens or specific directions, you can always ask us at the Front Desk. In addition, our Front Desk team can always call a Taxi for our guests. Once again, please accept our sincere apologies for your experience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

Overall stay was ok

Customer review rating 3.0/5

K Business - Confirmed reviews ALL

The overall stay was ok, but there were so many small things that impacted the stay that I am not sure in high season this hotel will work for me

Dear Kseniia N., Thank you for sharing your review with us. If there's anything specific you'd like us to address, please feel free to reach out to us directly. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable experience. We remain at your disposal, Georgios KRITIKOPOULOS, General Manager

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Other web-users rate our hotel

  • 798 reviews 6.1/10 Location
  • 1,018 reviews 6.9/10 Room
  • 1,037 reviews 8.8/10 Service
  • 29 reviews 4.2/10 WiFi
  • 506 reviews 7.8/10 Breakfast
  • 410 reviews 6.8/10 Cleanliness
  • 400 reviews 5.2/10 Comfort
  • 7 reviews 0/10 Beach

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